Everything you need to know about bespoke tailoring, orders, shipping, and our services.
General
What does bespoke tailoring mean?
Bespoke tailoring refers to garments made entirely from scratch based on a client’s measurements, preferences, and personal pattern, offering the highest level of customization and craftsmanship.
{"question": "What does bespoke tailoring mean?", "answer": "Bespoke tailoring refers to garments made entirely from scratch based on a client’s measurements, preferences, and personal pattern, offering the highest level of customization and craftsmanship."}
What is the difference between bespoke and made-to-measure?
Bespoke garments are created from a unique pattern drafted specifically for the client, while made-to-measure garments adapt an existing pattern to the client’s measurements.
{"question": "What is the difference between bespoke and made-to-measure?", "answer": "Bespoke garments are created from a unique pattern drafted specifically for the client, while made-to-measure garments adapt an existing pattern to the client’s measurements."}
How do bespoke, made-to-measure, and standard size garments differ?
Bespoke garments are created from an individual pattern, made-to-measure pieces adapt existing patterns to your measurements, while standard size garments are produced in predefined sizes.
{"question": "How do bespoke, made-to-measure, and standard size garments differ?", "answer": "Bespoke garments are created from an individual pattern, made-to-measure pieces adapt existing patterns to your measurements, while standard size garments are produced in predefined sizes."}
What garments can be made bespoke or made-to-measure?
Suits, jackets, trousers, shirts, tuxedos, and coats can all be created bespoke or made-to-measure depending on the desired level of customization.
{"question": "What garments can be made bespoke or made-to-measure?", "answer": "Suits, jackets, trousers, shirts, tuxedos, and coats can all be created bespoke or made-to-measure depending on the desired level of customization."}
How long does a bespoke suit last?
A well-crafted bespoke suit can last for many years, often decades, especially when properly cared for and maintained.
{"question": "How long does a bespoke suit last?", "answer": "A well-crafted bespoke suit can last for many years, often decades, especially when properly cared for and maintained."}
Is bespoke tailoring worth it?
Bespoke tailoring offers superior fit, personalization, and craftsmanship, making it a long-term investment in quality and style.
{"question": "Is bespoke tailoring worth it?", "answer": "Bespoke tailoring offers superior fit, personalization, and craftsmanship, making it a long-term investment in quality and style."}
Why choose Italian tailoring?
Italian tailoring is known for its balance of elegance, craftsmanship, and refined construction techniques developed over generations.
{"question": "Why choose Italian tailoring?", "answer": "Italian tailoring is known for its balance of elegance, craftsmanship, and refined construction techniques developed over generations."}
What fabrics are typically used in bespoke tailoring?
Bespoke garments aretypically crafted from high-quality fabrics such as wool, cashmere, silk blends, and fine cotton sourced from renowned mills.
{"question": "What fabrics are typically used in bespoke tailoring?", "answer": "Bespoke garments aretypically crafted from high-quality fabrics such as wool, cashmere, silk blends, and fine cotton sourced from renowned mills."}
What fabrics are typically used in custom garments?
Custom garments can be made using a wide range of fabrics including wool, linen, cotton, cashmere, and technical blends depending on the season and intended use.
{"question": "What fabrics are typically used in custom garments?", "answer": "Custom garments can be made using a wide range of fabrics including wool, linen, cotton, cashmere, and technical blends depending on the season and intended use."}
Can a bespoke suit be worn casually as well as formally?
Yes. Depending on the fabric and design choices, bespoke garments can be styled for both formal occasions and more relaxed everyday wear.
{"question": "Can a bespoke suit be worn casually as well as formally?", "answer": "Yes. Depending on the fabric and design choices, bespoke garments can be styled for both formal occasions and more relaxed everyday wear."}
Custom Process
How does the custom tailoring process work?
The process begins with a consultation where measurements, fabrics, and design details are selected. Once the order is confirmed, the garment is crafted and completed through fittings or final adjustments before delivery.
{"question": "How does the custom tailoring process work?", "answer": "The process begins with a consultation where measurements, fabrics, and design details are selected. Once the order is confirmed, the garment is crafted and completed through fittings or final adjustments before delivery."}
How long does it take to create a bespoke or made-to-measure garment?
Production typically takes around 30 days, depending on the garment and level of customization.
{"question": "How long does it take to create a bespoke or made-to-measure garment?", "answer": "Production typically takes around 30 days, depending on the garment and level of customization."}
How many fittings are required for a bespoke garment?
Bespoke garments usually require multiple fittings to refine the pattern and achieve the perfect fit.
{"question": "How many fittings are required for a bespoke garment?", "answer": "Bespoke garments usually require multiple fittings to refine the pattern and achieve the perfect fit."}
How many fittings are required for a made-to-measure garment?
Made-to-measure garments typically require one fitting, with minor adjustments if needed.
{"question": "How many fittings are required for a made-to-measure garment?", "answer": "Made-to-measure garments typically require one fitting, with minor adjustments if needed."}
Can every detail of the garment be customized?
Yes. Fabrics, linings, buttons, lapels, pockets, and many other details can be customized depending on the garment.
{"question": "Can every detail of the garment be customized?", "answer": "Yes. Fabrics, linings, buttons, lapels, pockets, and many other details can be customized depending on the garment."}
{"question": "What fabrics and mills do you work with?", "answer": "We work with the best fabric producers , known for their quality and heritage, including Loro Piana, Vitale Barberis Canonico, Drago, Scabal, Drapers, Fratelli Piacenza, Canclini, Grandi \u0026 Rubinelli, Zegna Baruffa among others."}
Can I reorder garments without another fitting?
Yes. Once your measurements are stored, you can reorder garments without repeating the full fitting process.
{"question": "Can I reorder garments without another fitting?", "answer": "Yes. Once your measurements are stored, you can reorder garments without repeating the full fitting process."}
What happens if adjustments are needed after delivery?
If adjustments are required, we will guide you through the best solution depending on your location, ensuring the garment fits perfectly.
{"question": "What happens if adjustments are needed after delivery?", "answer": "If adjustments are required, we will guide you through the best solution depending on your location, ensuring the garment fitsperfectly."}
Products
What clothes can be made bespoke or made-to-measure?
We create a wide range of garments including suits, jackets, trousers, shirts, coats, and other tailored pieces.
{"question": "What clothes can be made bespoke or made-to-measure?", "answer": "We create a wide range of garments including suits, jackets, trousers, shirts, coats, and other tailored pieces."}
Can I order clothes in standard sizes as well?
Yes. In addition to bespoke and made-to-measure garments, we also offer selected products available in standard sizes.
{"question": "Can I order clothes in standard sizes as well?", "answer": "Yes. In addition to bespoke and made-to-measure garments, we also offer selected products available in standard sizes."}
Can clothing pieces be ordered individually or as part of a full outfit?
Yes. Garments can be ordered individually or combined to create a complete outfit depending on your needs.
{"question": "Can clothing pieces be ordered individually or as part of a full outfit?", "answer": "Yes. Garments can be ordered individually or combined to create a complete outfit depending on your needs."}
Can clothes be designed for both formal and casual occasions?
Yes. Our garments can be designed for a variety of occasions, from formal events and business settings to more relaxed and casual styles.
{"question": "Can clothes be designed for both formal and casual occasions?", "answer": "Yes. Our garments can be designed for a variety of occasions, from formal events and business settings to more relaxed and casual styles."}
Do you offer bespoke accessories?
Yes. We offer bespoke and personalized accessories designed to complement your garments or to be worn independently.
{"question": "Do you offer bespoke accessories?", "answer": "Yes. We offer bespoke and personalized accessories designed to complement your garments or to be worn independently."}
Which accessories can be made bespoke?
Depending on the product, accessories such as ties, pocket squares, shirts, and selected leather items can be customized or made bespoke.
{"question": "Which accessories can be made bespoke?", "answer": "Depending on the product, accessories such as ties, pocket squares, shirts, and selected leather items can be customized or made bespoke."}
Private Tailor Service
What is a private tailor service?
A private tailor service offers a personalized tailoring experience where our team meets you in a private setting to design and create custom garments.
{"question": "What is a private tailor service?", "answer": "A private tailor service offers a personalized tailoring experience where our team meets you in a private setting to design and create custom garments."}
How does a private tailoring appointment work?
The process begins with a consultation, via phone or online, where we discuss your needs, take measurements, and guide you through fabrics and design details before starting the creation of your garments.
{"question": "How does a private tailoring appointment work?", "answer": "The process begins with a consultation, via phone or online, where we discuss your needs, take measurements, and guide you through fabrics and design details before starting the creation of your garments."}
Do you offer private tailoring services internationally?
Yes. We offer private tailoring services in selected international cities (Milan, New York, Miami, Paris, London & Dubai). Please contact us to check availability for your location.
{"question": "Do you offer private tailoring services internationally?", "answer": "Yes. We offer private tailoring services in selected international cities (Milan, New York, Miami, Paris, London \u0026 Dubai). Please contact us to check availability for your location."}
Where can the fitting take place?
Fittings can take place at our atelier, at your home, office, hotel, yacht or another private location depending on your preference.
{"question": "Where can the fitting take place?", "answer": "Fittings can take place at our atelier, at your home, office, hotel, yacht or another private location depending on your preference."}
Can a tailor come to my hotel or home?
Yes. Our private tailoring service can be arranged at your home, office, or hotel for maximum comfort and discretion.
{"question": "Can a tailor come to my hotel or home?", "answer": "Yes. Our private tailoring service can be arranged at your home, office, or hotel for maximum comfort and discretion."}
{"question": "Can I book a fitting while visiting Italy?", "answer": "Yes. If you are visiting Italy, you can schedule an appointment at our atelier or arrange a private fitting during your stay."}
How long does a private tailoring appointment usually take?
A private tailoring appointment typically lasts between 45 and 90 minutes, depending on the garments and level of customization.
{"question": "How long does a private tailoring appointment usually take?", "answer": "A private tailoring appointment typically lasts between 45 and 90 minutes, depending on the garments and level of customization."}
Pricing & Payments
Is there a minimum order for an appointment in store?
No. You are welcome to visit our atelier to explore fabrics, discuss ideas, and discover our tailoring services with no minimum order requirement.
{"question": "Is there a minimum order for an appointment in store?", "answer": "No. You are welcome to visit our atelier to explore fabrics, discuss ideas, and discover our tailoring services with no minimum order requirement."}
Is there a minimum order for the private tailoring service?
{"question": "Is there a minimum order for the private tailoring service?", "answer": "Depending on the location and travel requirements, a minimum order may apply for private tailoring appointments. Please contact us for details."}
Do you require a deposit to begin an order?
Yes. A deposit is always required to start bespoke or custom orders. The remaining balance is due upon delivery, without exceptions.
{"question": "Do you require a deposit to begin an order?", "answer": "Yes. A deposit is always required to start bespoke or custom orders. The remaining balance is due upon delivery, without exceptions."}
What payment methods do you accept?
We accept major credit cards, PayPal, Klarna (buy now, pay later), bank transfers, USDC and selected digital payment methods available at checkout.
{"question": "What payment methods do you accept?", "answer": "We accept major credit cards, PayPal, Klarna (buy now, pay later), bank transfers, USDC and selected digital payment methods available at checkout."}
Do prices vary depending on fabrics and details?
Yes. Prices may vary depending on the selected fabrics and materials. However, for a given price many customization options are already included. Special requests will be evaluated on a case-by-case basis.
{"question": "Do prices vary depending on fabrics and details?", "answer": "Yes. Prices may vary depending on the selected fabrics and materials. However, for a given price many customization options are already included. Special requests will be evaluated on a case-by-case basis."}
Can I pay for an order in installments?
Yes. You can split your payment using PayPal’s 3-installment option or Klarna, depending on availability at checkout.
{"question": "Can I pay for an order in installments?", "answer": "Yes. You can split your payment using PayPal’s 3-installment option or Klarna, depending on availability at checkout."}
Can I pay with cryptocurrency?
Yes. We accept USDC at checkout. For other cryptocurrency payments, please contact us for details before placing your order.
{"question": "Can I pay with cryptocurrency?", "answer": "Yes. We accept USDC at checkout. For other cryptocurrency payments, please contact us for details before placing your order."}
Shipping
Do you ship internationally?
Yes. We ship worldwide using trusted logistics partners such as DHL, FedEx, and Bartolini.
{"question": "Do you ship internationally?", "answer": "Yes. We ship worldwide using trusted logistics partners such as DHL, FedEx, and Bartolini."}
Do you offer free shipping?
Yes. Free shipping is available for orders over €60 within Italy and over €250 for Europe, the USA, and Canada.
{"question": "Do you offer free shipping?", "answer": "Yes. Free shipping is available for orders over €60 within Italy and over €250 for Europe, the USA, and Canada."}
How much does shipping cost?
Shipping costs vary depending on destination and order value. Standard rates start from €8 within Italy, €20 for Europe, USA and Canada, and €30 for the rest of the world.
{"question": "How much does shipping cost?", "answer": "Shipping costs vary depending on destination and order value. Standard rates start from €8 within Italy, €20 for Europe, USA and Canada, and €30 for the rest of the world."}
Do you offer express shipping options?
Yes. Express shipping is available via DHL with delivery typically within 24 hours depending on the destination.
{"question": "Do you offer express shipping options?", "answer": "Yes. Express shipping is available via DHL with delivery typically within 24 hours depending on the destination."}
How can I track my shipment?
Once your order has been shipped, you will receive an email with your tracking number and shipping details.
{"question": "How can I track my shipment?", "answer": "Once your order has been shipped, you will receive an email with your tracking number and shipping details."}
Are customs duties and import taxes included in the price?
No. Duties, taxes, and import fees are calculated and displayed separately at checkout. We ship using Delivery Duty Paid (DDP), meaning we handle customs clearance and pay the duties on your behalf, so you won’t face any additional charges upon delivery.
{"question": "Are customs duties and import taxes included in the price?", "answer": "No. Duties, taxes, and import fees are calculated and displayed separately at checkout. We ship using Delivery Duty Paid (DDP), meaning we handle customs clearance and pay the duties on your behalf, so you won’t face any additional charges upon delivery."}
Will I need to pay any additional customs duties or taxes upon delivery?
No. Duties and taxes are collected at checkout, so you will not incur additional costs upon delivery.
{"question": "Will I need to pay any additional customs duties or taxes upon delivery?", "answer": "No. Duties and taxes are collected at checkout, so you will not incur additional costs upon delivery."}
Can garments be delivered directly to my home, hotel, or office?
Yes. Orders can be delivered to your home, office, hotel, or any address you specify at checkout.
{"question": "Can garments be delivered directly to my home, hotel, or office?", "answer": "Yes. Orders can be delivered to your home, office, hotel, or any address you specify at checkout."}
Can I have my shipping delivered to a pickup point?
Yes. Once your order has been shipped, you will receive an email with the tracking details. From there, you can choose your preferred pickup point through the carrier’s delivery management system.
{"question": "Can I have my shipping delivered to a pickup point?", "answer": "Yes. Once your order has been shipped, you will receive an email with the tracking details. From there, you can choose your preferred pickup point through the carrier’sdelivery management system."}
Returns & Refunds
How do I request a return?
Returns can be requested within 14 days from the dispatch date through your customer account portal or by contacting us at ask@capricebespoke.com.
{"question": "How do I request a return?", "answer": "Returns can be requested within 14 days from the dispatch date through your customer account portal or by contacting us at ask@capricebespoke.com."}
Which items are eligible for return?
Only unused items in original condition with tags and packaging can be returned. Bespoke, made-to-measure, personalized items, and gift cards are not eligible for return.
{"question": "Which items are eligible for return?", "answer": "Only unused items in original condition with tags and packaging can be returned. Bespoke, made-to-measure, personalized items, and gift cards are not eligible for return."}
Who is responsible for the return shipping costs?
Return shipping costs are the responsibility of the customer unless the item is defective or incorrect.
{"question": "Who is responsible for the return shipping costs?", "answer": "Return shipping costs are the responsibility of the customer unless the item is defective or incorrect."}
Will I need to pay customs duties when returning an item?
No. Returned items should be clearly marked as “Return for Customs Purposes” to avoid additional charges.
{"question": "Will I need to pay customs duties when returning an item?", "answer": "No. Returned items should be clearly marked as “Return for Customs Purposes” to avoid additional charges."}
How long does it take to receive a refund?
Returned items are inspected within 5 business days after delivery. Once approved, the refund is issued immediately.
{"question": "How long does it take to receive a refund?", "answer": "Returned items are inspected within 5 business days after delivery. Once approved, the refund is issued immediately."}
Which payment method will the refund be issued to?
Refunds are issued using the same payment method used for the original purchase.
{"question": "Which payment method will the refund be issued to?", "answer": "Refunds are issued using the same payment method used for the original purchase."}
Do you offer exchanges?
No. We do not offer direct exchanges. To receive a different item, you can return the original product (if eligible) and place a new order.
{"question": "Do you offer exchanges?", "answer": "No. We do not offer direct exchanges. To receive a different item, you can return the original product (if eligible) and place a new order."}
How long does it take to receive custom orders?
Bespoke, made-to-measure, and pre-order items require between 30 to 45 days for production before shipping.
{"question": "How long does it take to receive custom orders?", "answer": "Bespoke, made-to-measure, and pre-order items require between 30 to 45 days for production before shipping."}
{"question": "Do you offer gift cards?", "answer": "Yes. We offer our classic Caprice Bespoke Gift Card, which can be used across our entire collection. For particular products or experiences, you can also choose directly from our curated collection of gift cards."}
Can I include a personal message with my gift?
Yes. You can include a personal message in the dedicated message box when placing your order.
{"question": "Can I include a personal message with my gift?", "answer": "Yes. You can include a personal message in the dedicated message box when placing your order."}
Do you offer a physical gift voucher or printed gift card?
Yes. For an additional €15, you can request a printed gift voucher presented in our signature packaging. This option can be selected directly on the gift card page.
{"question": "Do you offer a physical gift voucher or printed gift card?", "answer": "Yes. For an additional €15, you can request a printed gift voucher presented in our signature packaging. This option can be selected directly on the gift card page."}
Can multiple people contribute to a shared gift?
Yes. Contact our team and a member will provide a dedicated contribution link allowing multiple people to contribute individually to the same gift.
{"question": "Can multiple people contribute to a shared gift?", "answer": "Yes. Contact our team and a member will provide a dedicated contribution link allowing multiple people to contribute individually to the same gift."}
Do you offer last-minute gift options?
Yes. Our E-Gift Card is the perfect last-minute gift and can be delivered instantly by email. You can also choose from our collection of ready-to-ship accessories, the express shipping option is always available.
{"question": "Do you offer last-minute gift options?", "answer": "Yes. Our E-Gift Card is the perfect last-minute gift and can be delivered instantly by email. You can also choose from our collection of ready-to-ship accessories, the express shipping option is always available."}
Do you offer personalized luxury gifts?
Yes. Many of our products can be personalized to create unique luxury gifts. Explore the gift personalization process.
{"question": "Do you offer personalized luxury gifts?", "answer": "Yes. Many of our products can be personalized to create unique luxury gifts. Explore the gift personalization process."}
Which products can be personalized as gifts?
Selected accessories and garments such as ties, shirts, and other items can be personalized depending on the product. Discover more in our Personalized Luxury Gifts section.
{"question": "Which products can be personalized as gifts?", "answer": "Selected accessories and garments such as ties, shirts, and other items can be personalized depending on the product. Discover more in our Personalized Luxury Gifts section."}
Can you help me create a personalized gift for a special occasion?
{"question": "Can you help me create a personalized gift for a special occasion?", "answer": "Yes. Our team can help you create a personalized gift for occasions such as weddings, anniversaries, corporate milestones or special celebrations. Contact us for assistance."}
What can the recipient purchase with a gift card?
Gift cards can be used for bespoke garments, made-to-measure pieces, ready-to-wear products, accessories, or tailoring experiences.
{"question": "What can the recipient purchase with a gift card?", "answer": "Gift cards can be used for bespoke garments, made-to-measure pieces, ready-to-wear products, accessories, or tailoring experiences."}
{"question": "Can I gift a bespoke tailoring experience?", "answer": "Yes. A bespoke tailoring experience can be gifted through Caprice Bespoke gift cards."}
How does a bespoke gift experience work?
The recipient can schedule a consultation where fabrics, style, and details will be selected before the garment is created.
{"question": "How does a bespoke gift experience work?", "answer": "The recipient can schedule a consultation where fabrics, style, and details will be selected before the garment is created."}
Can the recipient choose fabrics and style later?
Yes. During the private appointment or online consultation, the recipient will be able to choose fabrics, design details, and styling preferences.
{"question": "Can the recipient choose fabrics and style later?", "answer": "Yes. During the private appointment or online consultation, the recipient will be able to choose fabrics, design details, and styling preferences."}
Do gift cards expire?
Yes. Gift cards are valid for two years from the date of purchase. Send you luxury gift now!
{"question": "Do gift cards expire?", "answer": "Yes. Gift cards are valid for two years from the date of purchase. Send you luxury gift now!"}
