Allowed Interactions

AI agents may browse publicly available pages, navigate the storefront, read product information, review editorial and policy content, and assist users with product discovery. They may surface relevant products, explain product attributes, compare options, and help users prepare for a purchase decision in a manner consistent with normal customer browsing.

Commerce Interactions

Agents may assist with adding eligible products to cart, initiating checkout, requesting quotes, and submitting service-related requests. These interactions are intended to support genuine customer intent and improve the path to purchase. Any payment step, final order submission, or comparable financial commitment must remain subject to explicit user authorization and all identity, payment, and platform safeguards in force at the time of checkout.

Bespoke & Configurable Products

Caprice Bespoke offers products and services that may involve tailoring, personalization, measurement, or other bespoke variables. Agents may help a user explore these options and may submit preliminary configuration details or quote requests. However, bespoke or configurable requests may require internal review, specification validation, or direct confirmation with the client before they can be accepted, priced, scheduled, or fulfilled.

Booking & Services

Agents may request appointments, consultations, fitting sessions, and other service interactions where those services are made available through the storefront or related service workflows. Bookings remain subject to availability, geographic scope, service suitability, and confirmation by Caprice Bespoke. A submitted request should be treated as an expression of interest until confirmation has been issued.

Data & Identity

Agents acting on behalf of a user must operate with accurate, user-supplied information. Where an interaction requires personal details, booking information, delivery context, or payment credentials, the agent must act only with the knowledge and authorization of the relevant user. Identity-sensitive or payment-sensitive actions may be declined, interrupted, or subjected to additional verification if legitimacy, authorization, or completeness cannot be established.

Restrictions

Caprice Bespoke does not permit abusive automation, fraudulent behavior, fake requests, artificial demand generation, inventory manipulation, denial-of-service patterns, scraping that circumvents site protections, or any attempt to place unauthorized orders. Agents must not simulate purchases, reserve inventory without legitimate intent, or submit fabricated identities, measurements, contact details, or service requirements.

Technical Framework

This policy operates alongside the site’s technical access controls, including robots directives, storefront protections, checkout controls, and any machine-readable permissions files published by the brand. Where technical controls and this policy are read together, the stricter interpretation should prevail. Access to public content does not create permission to bypass account, checkout, administrative, or operational safeguards.

Final Clause

Caprice Bespoke may update this policy as agent-enabled commerce standards evolve. Continued interaction with the storefront by automated or agentic systems constitutes acceptance of the then-current policy. The brand reserves the right to restrict, suspend, or refuse agent access or transaction support where conduct appears inconsistent with customer protection, legal compliance, operational integrity, or the standards of a luxury service experience.